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OnHollywood :: Help zone

Help zone

FAQ
Orders

Wholesale Requirements for US businesses:


- $100 minimum per order
- California businesses are required to pay tax, unless a valid sales permit is provided.
- Businesses outside of California will not be charged tax, but a valid business sales permit is required.
- For US orders, we accept Visa, MasterCard, American Express, Discover, Checks and Money Orders.


Wholesale Requirements for International businesses:

- $300.00 minimum per order
- All orders are shipped via US Postal Service, unless you provide your own carrier.
- The buyer is responsible for all customs charges and taxes.
- For International Orders, we accept only Wire Transfer as the method of payment.





Payment Options


US Order

OnHollywood accepts Visa, MasterCard, American Express, Discover, Visa Check Card, checks, money orders, and cashier's checks denominated in U.S. dollars and drawn on a U.S. bank.

International Orders

We only accept Wire Transfer.



Retail Orders


For Retail Orders, Click Here


Shipping

Shipping Methods


US Businesses
Our standard shipping methods are US Priority Mail and FedEx.
Orders can only be shipped to the Billing Address of the credit card.

International Businesses
Our standard shipping method is USPS Priority Mail International.





Estimated Shipping Time


US orders will be shipped the next business day.
International Orders will be shipped within 48 hours of receiving payment.


Return Policy

Refunds & Exchanges


The profit margin on licensed merchandise is very low. Please be careful and considerate when placing your order. We DO NOT accept returns and exchanges. If you are new to this type of business, or need guidance, we'll be happy to offer you free consultation to help you manage your inventory and prevent over/under ordering.


Frequently Asked Questions

Do you have a catalog?

No, at this time we do not have a printed catalog.



How do I find an Item?

(3 ways to look for an item)

  1. At the top of each page, you will find alphabetical links that will allow you to browse our inventory by band or artist.
  2. Search boxes are located on every page of our web site. Type the name of the band or artist that you are looking for and search.
  3. You will also find links to browse categories (T-shirts, Hats, Stickers, Patches, Flags, Ladies' T-shirts and XXL T-shirts) in the left navigation bar of every page.
When you find the band or artist that interests you, click the name to see all the items available from that specific artist. Clicking on the image will provide you with more information about the item, including the availability of the sizes, a detailed image of the product, etc.




What is the availability of an item?

All items listed are available unless noted that it is sold out. Please note that unprocessed orders have not been deducted from our stock, and may not be reflected immediately on our web site. To find out the sizes available for of a particular item, please use the Size drop down menu next to the image of the T-shirt in the Product Detail page.





Do I have to pay taxes?

If you are a California resident, then you must pay the 9.75% Sales Tax. If you reside in any other state, no tax will be charged to your order. California businesses may provide a valid Sales License. After verifying your sales license, we will not charge tax on all your orders.

International Orders

You are responsible for all taxes and duty fees in your country.




How long does it take to receive an order?

US Order are shipped via FedEx Ground and will take approximately 3-5 business days to receive.

International Orders are shipped via USPS International and will take 7-10 business days to receive.




Are your T-shirts original and authentic?

Yes, we deal directly with licensed companies only.




Is your web site secure?

During transmission of information by you to our website, we use Secure Sockets Layer (SSL) software, which encrypts information you input. We will not reveal your credit card number when confirming an order, but we have to transmit the credit card number to the credit card processing company during the order process.

After any transactions is complete, we delete the credit card from our database.


General Information


Request a T-shirt


If you are searching for a T-shirt that you do not see on our web site, click on the "Contact Us" link, enter your name, e-mail address, and telephone number. Then provide us with the band name and a description of the T-shirt you are looking for and we will try to locate the item for you.

 

 
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